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Ghana Link Network Services Ltd., operators of the Integrated Customs Management System (ICUMS), have assured stakeholders that no data was lost following a temporary system interruption on October 23, 2024.
The company’s statement comes in response to concerns raised by The Transport Forum Ghana LBG, which questioned the integrity of data storage within the ICUMS system.
Ghana Link clarified that the incident was not a system failure or deliberate shutdown, but rather a planned upgrade of storage infrastructure aimed at improving system performance, data security, and storage efficiency.
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“Some users may have experienced temporary access issues, but all trade records, customs entries, and attached documents from 2020 to 2024 remain intact and fully accessible,” the company stated.
The system was restored within a short period, and normal operations resumed swiftly.
Ghana Link reaffirmed its strict adherence to Ghana’s Data Protection Act, 2012 (Act 843), ensuring that no breaches of data confidentiality have occurred.
The company emphasised its commitment to protecting sensitive trade information while improving the efficiency of Ghana’s trade and customs ecosystem.
Users experiencing difficulties retrieving their files are encouraged to contact the ICUMS Support Team at:
📞 0302750140 / 0596921182
📧 info@icums.gov.gh
Ghana Link, in collaboration with the GRA Customs Division, reiterated its commitment to delivering a seamless, secure, and efficient customs management system.
The company assured all stakeholders that it will continue to engage with industry players to ensure smooth operations and prevent disruptions in Ghana’s trade and logistics sector.
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