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MTN Ghana has invested more than $1 billion over the past five years to enhance customer experience, with plans to invest even more in the coming year, Chief Executive Officer Stephen Blewett has announced.
Speaking at a customer engagement event, Blewett said the investment reflects the telecom giant’s unwavering commitment to providing reliable network services and exceptional customer care.
“We are here because of our customers,” Blewett said. “We want you to have an exceptional experience, not a poor network. MTN’s success today is a result of our commitment to investing over $200 million annually in our network.”
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He revealed that by the end of 2025, the total investment in network and service improvement will exceed $1 billion, and additional funding is planned to further enhance service delivery.
Blewett also tackled the growing challenge of mobile money fraud, recounting how he himself was targeted during his early days at MTN.
“In my first month here, I received a call from a fraudster. He claimed I had made a transfer and tried to manipulate me into believing it. I kept him on the phone for about 15 minutes… eventually told him I was the CEO of MTN — he didn’t believe me and hung up.”
He said the incident underscored the urgent need for customer vigilance and reaffirmed MTN’s efforts to combat fraud through improved systems and customer education.
“We are constantly asking ourselves how we can improve. We are applying the same customer-first mentality to tackle these issues and are exploring better solutions for our users,” Blewett added.
MTN Ghana is currently the largest telecommunications operator in the country, with millions of subscribers relying on its mobile money platform and network infrastructure.
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