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The Ghana Revenue Authority (GRA) is set to launch a nationwide tax education campaign by December 2025, targeting the informal sector to boost compliance and expand the country’s tax base.
Technical Advisor to the Commissioner-General, Elsie Apau, announced the initiative at the third Society for Women in Taxation (SWIT) Conference in Accra.
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She said the campaign will simplify tax concepts into practical, everyday language for traders, artisans, and small-scale entrepreneurs.
“The Commissioner will soon launch what we’ve flagged as tax education. This is to break down tax information so that the uninformed, semi-literate, or semi-educated person can understand it in very clear and basic language. We are not going to use verbose expressions or grammatical jargon,” she stated.
Apau stressed the need to link tax payment directly to community benefits: “How can the woman in Abossey Okai, Makola Market, or the one selling at a tabletop in my village understand that when they pay tax, their children will have better classrooms, their roads will improve, and their clinics will be better equipped?”
SWIT Chairperson, Esi Sam, underscored the importance of respectful engagement in driving compliance. “Collecting taxes is not just about collection but also the human face you attach to it. When you engage people respectfully, they are more motivated to comply,” she said.
Telecel Ghana CEO, Patricia Obo-Nai, highlighted the role of technology in informal sector taxation. Drawing lessons from Chile, India, Kenya, and the United States, she argued for digital tools tailored to local realities. “Technology adoption in Ghana’s informal sector is not only about innovation but also inclusion. Tools must not assume fluency in English, access to smartphones, or comfort with digital platforms. Simple USSD solutions, for example, can make tax information accessible to anyone with a basic phone,” she noted.
Themed “Leveraging Technology to Unlock the Revenue Potential of the Informal Sector for National Development”, the 2025 SWIT Conference focused on strategies to close Ghana’s revenue gap through education, trust-building, and inclusive technology.
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