MTN Ghana CEO Exposes Mobile Money Fraud Tactics After Personal Scam Encounter

MTN Ghana’s Chief Executive Officer, Stephen Blewett, has revealed a startling personal encounter with a mobile money fraudster, underscoring the urgent need for heightened vigilance and robust anti-fraud measures in the country’s digital finance space.

Speaking at a recent event marking his first anniversary as CEO, Blewett shared how the incident occurred during his first month on the job.

He received a call from an individual who claimed he had mistakenly transferred money and tried to manipulate Blewett into reversing the supposed transaction.

“In my first month here, I received a call from a fraudster. He claimed I had made a transfer and tried to manipulate me into believing it,” Blewett recounted. “I decided to keep him on the phone for about 15 minutes, hoping that by doing so, he wouldn’t scam someone else.”

Unaware that he was speaking to the head of MTN Ghana, the fraudster persisted in his attempts to deceive Blewett. The CEO eventually revealed his identity, but the scammer remained unconvinced.

“Eventually, I told him I was the CEO of MTN, and he didn’t believe me. He got upset and hung up,” Blewett said, adding that the experience serves as a stark reminder of how sophisticated and persistent fraudsters can be.

Blewett stressed that MTN Ghana remains resolute in its commitment to protecting customers from fraud. He emphasised that the company continuously evaluates and upgrades its security protocols, leveraging technology to detect and prevent fraud.

“We are constantly asking ourselves how we can improve. We are applying the same customer-first mentality to tackle these issues and are exploring better solutions for our users,” he stated.

MTN Ghana has introduced several initiatives to combat mobile money fraud, including public awareness campaigns such as “No Calls from MTN” and “Don’t Share Your PIN.” These campaigns educate customers on how fraudsters operate and how to protect themselves.

Mobile money fraud remains a pressing concern in Ghana, where fraudsters use social engineering techniques to trick users into revealing personal information. According to recent reports, millions of cedis are lost to fraud each year, impacting customers and businesses alike.

Common scams include impersonation of MTN agents, fake promotions, and fraudulent transaction claims. MTN Ghana’s Fraud Prevention Unit continues to collaborate with law enforcement agencies to track and prosecute offenders.

Blewett urged Ghanaians to remain vigilant and informed, stressing that mobile money fraud is a real threat that requires proactive measures.

“Fraud is a challenge we must all confront. We are determined to make mobile money transactions as safe as possible, but customers also need to be cautious and alert,” he advised.

He encouraged customers to report suspicious activity immediately, reminding them that MTN would never call to request personal information or PINs.

MTN Ghana’s leadership remains focused on enhancing security features and strengthening digital financial services. The company continues to invest in fraud detection tools and educational campaigns to safeguard the millions of customers who rely on its mobile money platform.

As Ghana’s leading telecommunications provider, MTN’s commitment to protecting users from fraud reinforces its mission to make digital financial services safe, accessible, and reliable for all.

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