Starlink, Elon Musk’s global satellite internet service, has reversed a recent fee increase in Nigeria after customer complaints and intervention from the Nigerian Communications Commission (NCC).
This move brings relief to Nigerians seeking affordable internet access and addresses regulatory challenges Starlink faced over its pricing strategy.
Last month, Starlink raised its monthly service fee from $49 to $96 to offset inflation and increased the cost of its hardware kits for new customers from $570 to $765.
However, the NCC objected, citing that Starlink’s unilateral rate adjustments violated Nigeria’s Communications Act of 2003 and the company’s operating license terms, which require regulatory approval before any rate changes.
Despite having submitted a request to the NCC for the price adjustment, Starlink implemented the increases without waiting for approval. In response, the NCC warned that such actions could disrupt regulatory stability within Nigeria’s telecom sector.
Following these developments, Starlink announced a temporary suspension of the price hike, explaining, “Last month, we increased the monthly service price for Starlink in Nigeria to account for inflation, helping us maintain operations and continue delivering reliable service. Today, we are temporarily suspending this price increase as we navigate regulatory challenges.”
The company also stated it would provide a one-time credit to customers who were billed at the higher rate, covering the difference. Customers may also cancel subscriptions anytime, if they choose.
The reversal is expected to boost internet penetration across Nigeria, enabling broader access to reliable digital services. In line with its commitment to the Nigerian market, Starlink is partnering with TD Africa, a key technology distributor, and Konga, a major e-commerce player.
TD Africa has been instrumental in making Starlink kits available across Nigeria and West Africa, while Konga hosts a Starlink shop-in shop, offering genuine Starlink kits to consumers.
These partnerships aim to increase satellite internet access and promote digital inclusion, with hopes that enhanced connectivity will drive economic growth, support educational progress, and improve healthcare services in underserved regions.