In a sweeping move to ensure public awareness of consumer rights in telecommunications, the National Communications Authority (NCA) has completed an intensive two-week consumer outreach across Ghana.
The exercise, concluding on October 25, 2024, sought to inform Ghanaians about critical issues in telecom services, cyber fraud, and their rights as telecom users.
The NCA engaged with consumers nationwide, spanning locations such as Ada, Aburi, Kitase, and Kpone lorry stations, Dormaa Central Market, various technical and vocational schools, and healthcare training centres in Navrongo and Bolgatanga.
The program provided essential information on topics including how to verify SIM cards linked to Ghana Cards, managing unwanted messages, and reporting telecom-related complaints through NCA channels.
Consumers were also educated on cyber fraud prevention, handling issues related to telecom masts, and their specific rights and responsibilities as users of telecom services.
In line with its strategic objective, the NCA emphasised that this consumer-centred approach is a continuous effort to foster transparency and public protection in Ghana’s telecom sector.
The Authority expressed a commitment to maintaining this direct engagement with the public, affirming that informed consumers are key to a secure and fair telecommunications landscape.